FAQ – Blackhawk Supply
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FAQ

How do I setup a Net 30 account with you?

If you are interested in repeat purchases with our company, you can apply for Net-30 terms under the “ACCOUNT SERVICES” tab on our main website. You may also email cs@blackhawksupply.com and ask for a credit application. It takes about 2-3 business days to process. If approved, your company will receive a welcome letter explaining your terms in more detail. We look forward to working with you!

 

How do I get a quote for large quantities, or Blanket Orders?

Any member of our sales team can quote larger quantities for a price discount, if one is available. Just email cs@blackhawksupply.com with part numbers or descriptions, quantities, delivery address for a shipping quote, ect. The more information, the better! If you need help figuring out exactly what you need, our technical support team is available to assist you with over 20 years of experience in the industry.

 

How long does it take for me to receive my order?

If an item has a lead time before shipment, a member of our sales team will reach out to you either by phone or email to notify you. Once your order ships, the estimated time of arrival depends both on your location and your shipping method.

 

How do I find my tracking number?

Once your order has shipped, a tracking number is posted and sent to the email used to create your order profile. If at any time you do not receive a tracking number in a timely manner, reach out to our sales team by phone at 847-773-0645, or by email at cs@blackhawksupply.com and we will investigate your order.

 

Where is Blackhawk Supply located and how can I reach you?

Blackhawk Supply is located in Hoffman Estates, IL, which is near Chicago

Pick-up/will-call services coming soon!

Phone: 847-773-0645

Email: cs@blackhawksupply.com

 

What forms of Payment do you accept?

We accept all major credit cards & Paypal. For larger international purchases, preferred payment method is wire transfer.

If you have Net-30 account terms with our company, you may select “Customers with Approved Net-30 Account Terms” as your payment method. If you are unsure if your company has Net-30 terms with us, please call our office and our accounting department will verify this.

 

Where can I get product data?

Each product listed on our website will have a link to a technical data sheet or installation instructions. If you are unable to download or obtain this information, contact a member of our sales team and we will happily get the documents you require.

 

I have a question about how to operate my product, who do I contact?

Our technical support team can be reached by email or by phone during normal business hours. If you are unable to get through, please leave a voicemail message with your name, contact information, and short description of your needs. Someone will get back to you in a timely manner.

cs@blackhawksupply.com | 847-773-0645 x 212

 

Can I purchase items not listed on your site?

If you find that an item you need to purchase is not on our website, contact a member of our sales team and we’ll gladly quote you if we can.

 

Do you drop ship?

We can drop ship materials to you or your customer from every vendor.  Please see UPS Ground Time in Transit maps for the various drop ship locations.

 

Do you ship internationally?

We use UPS and FEDEX services to ship internationally – please note, Blackhawk Supply does not quote door-to-door delivery and we are not responsible for any customs/duties/taxes.

 

Can I change or cancel my order once it is placed?

Absolutely! If your order has not yet shipped, you may cancel your order with a full refund. If the product has already left, we’ll have to start a return process. This typically includes a 20% restocking fee on the cost of the item. Shipping costs are non-refundable.

 

What is your Return Policy?

We have a 60-day return policy with a 20% restocking fee on the cost of the item. There are exceptions to this restocking fee, one of them being a product that was damaged before its arrival to you.

To start your return, you will need your order number (BH-*****) and the email associated with your order/user account.  Then click here to start the process.

Select the items and quantities you’ll be returning, as well as the reason for the return (wrong product ordered, damaged, ect).

Your return request will be reviewed by a member of our sales team within 1 business day. We may contact you to ask a few questions to determine approval or denial.

 

Can I place an order outside of office hours?

We operate from 9AM-5PM central time, but online orders can be placed any time you’d like.

Purchase orders may be sent to our customer service email (cs@blackhawksupply.com) and will be reviewed during business hours.

You may also place an order over the phone with one of our friendly sales members during business hours.

 

Do you charge Sales tax?

Nope!